#3
This is the Office Hours Report, your Friday recap of all the NBA Top Shot Office Hours in the week.
For the foreseeable future, there will only be one Office Hours per week.
Office Hours - May 21
Showcase Quest
Some collectors are reporting not having received their Ben Simmons Moment yet. The team is Minting more Moments to reconcile this.
Top Shot recommends that if you haven’t received your Ben Simmons Moment, reach out to the support team if you haven’t already. Don’t submit multiple support tickets.
Cool Cats Master Challenge
No new information until the Ben Simmons situation is sorted out. Expect new information within the next week or so.
Blocked Payments
Only use your card on your account, don’t use a card with a name that doesn’t match your own. Dapper could flag the transaction if you do so.
Avoid VPNs, your account can get banned/flagged if caught using a VPN.
Don’t create multiple accounts, one account per person. This is a bannable offense.
Support Team
The support team recently set some goals for themselves, goals to be accomplished over the coming weeks/months.
One of these was to get response time under 24 hours and offer best-in-class service.
Another goal was to continue scaling the team, 50+ members so far with more being added all the time.
And finally, they want to have a separate support team for payments and withdrawals.
Chatbot
A customer service chatbot is coming.
This bot will speed up initial response time.
The bot will provide basic info and a base level of support, and a team member will take that information and give you another response.
This chatbot will reduce the number of tickets by keeping issues to one thread instead of spreading them across multiple threads.
Playoff Tease
Keep an eye on the @nbatopshot Twitter and Discord tomorrow.
We will also post all details on our Twitter @HFTM_Topshot
This concludes the third “Office Hours Report”. Slow week
this week but Playoffs are coming so I’m sure there will plenty of excitement and surprises in the weeks to come. Stay safe everyone and have a great weekend.
Expect the next edition of the “Here For The Moments Report” on Wednesday, May 25th. The “Office Hours Report” will continue to be posted every Friday at 3:00 PM EST.
Stay tuned and thanks for reading, appreciate ya!
You can find us on Twitter @HFTM_TopShot and listen to our podcast 'Here For The Moments' wherever podcasts can be heard. You can find us individually at the following:
Mike - @hftm_mike on Twitter and streetz_racer_00 on Top Shot.
Nick - @NickWilson2448 on Twitter and EMVPIID on Top Shot.
Stephen - @privites on Twitter and stephenprivitera on Top Shot.